Linda S.’s Reviews of Adore Me & more

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Lingerie

6/20/17

Placed an order on 6/6, showed shipped on 6/8. No movement since 6/12. Called yesterday and was told nothing could be done until 7 days with no update. Asked what happened s after 7 days and was told I would get a voucher for their website. Asked if new order would be expedited and told NO, normal shipping! By far the WORST customer service experience EVER! No concern about making things right for the customer!

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Adore M. – Adore Me Rep Over a year old

Hello Linda,

We deeply regret to hear that your package got lost during delivery and also that you were disappointed with the replacement process.

To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account to cover the cost of a guaranteed express shipping service on a future order of yours.

Please be assured that we do not take this lightly and will investigate with our carrier what may have happened so that they can prevent it from happening again. We do value you as a customer and we hope that your next delivery will be prompt and an impeccable service.

Kind regards,
Adore Me