Linda L.

Always easy from start to finish and if there is a problem customer service is professional friendly and always finds a quick solution with no hassle at all. I have ordered 4 different lighting fixture over the last 3 years from chandelier to sconces and they have always been transparent on shipping or if there is an unusual delay.

I ordered personalized Holiday Cards from this site on Sept. 16. The order said a proof would be coming directly from the printer via email for my approval. Having never used this site, I was suspicious when this did not happen and instead received an email on the 18th saying my items were confirmed and would be shipping directly from the manufacturer and take 2-5 days (um where is my proof copy). Decided to be patient and did not call until the 20th to call the company. I was informed they do not do "personalized Holiday cards"... ummm... okay but you did... But she found my order and said well we discontinued and I said well since you made me call instead of emailing about this " I am requesting it be canceled and I would like a cancellation number just to make sure you all don't accidentally charge my credit card... she said "Oh we already charged your card when the order arrived". I remained calm and said well you need to give me a credit immediately especially since without checking you yourself knew you no longer carried personalized cards etc. I remained calm, so did she and although they could not give me a Cancellation number I did see the credit applied to my credit card by the end of the day. While normally I would say this is all suspicious I have to admit after talking to them... they just seem like a really small office that is in over their head and do not know what they are doing BUT the fact they charged my credit card (not a hold charge) a FULL Charge... well I find that SNEAKY... and I think the only reason I got everything fixed so quickly was due to the fact I called