I placed an order for Christmas delivery on 12/14/2020, today is 1/5/2021 and still no order. Three "tickets" have been sent indicating nonreceipt, each time a response is received stating the delay is due to holiday volume. As we are approaching two weeks after Xmas, it's safe to say that reason is no longer valid. Acknowledging I will never see these items, I placed the same order today through Amazon, it will be here on Jan. 8th. If you think you're getting a good deal with Book Outlet, think again, you will never see the order and you'll get no where with customer service.