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I requested a shipping label to return a pair of shoes. A rep explained that it was nonreturnable because there was no defect. I requested a supervisor who reluctantly agreed to send a label. When I didn't receive a label I called and spoke with another supervisor who was argumentative and stated that wasn't what her notes stated and implied I wasn't telling the truth. As I pride myself on my honesty and this did not sit well. I have never experienced a company retracting a promise. Also I wasn't informed during my initial order that a pair of red sketchers shoes were on back order. It has been over a month and I haven't received this order
Tip for consumers:
Be careful unless there is a defect they won't refund I was promised a one time return label but supervisor didn't keep promise of free return
Products used:
Coat two pairs of shoes
Linda C.'s review of Masseys earned 2 Very Helpful votes
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