Linda B.

I went to a Tiffany store on 12-2-2023 in Tampa Florida at the International Plaza. I left my diamond earrings to be cleaned while I shopped in the mall. When I picked up my earrings one of the earring backs was broken and would not stay on the earring. When I dropped off the earrings a lady examined my earrings and could see that both earring backs were in great working condition. I asked for a replacement since it was not broken when I dropped off my earrings. I was wearing the earrings and took them off to be cleaned. I could not have worn the earrings if the earring back had been broken. I was told that I would have to purchase one for $120.00 plus tax, ($129.00). I have bought many pieces of jewelry over the years and have spent thousands of dollars at Tiffany. This same day I even purchased a men's gold wedding band for $1,569.50 at the same time that I dropped off my diamond earrings to be cleaned. I am extremely upset with Tiffany for treating me (a long time customer) this way. At this point I will never purchase another Tiffany product again. I purchased the earring back because I felt as if I had no other choice, because I cannot wear the earring without a back on it. I would appreciate it if Tiffany made things right and refunded me the $129.00 for the earring back. I would also appreciate a response from Tiffany. Beware of Tiffany's treatment to customers AFTER you purchase an item, they are very nice until you have a problem.

We did not have the channels August 31 thru September 11 which was 12 days. I received a credit of $5.43, which means that I got 45¢ credit a day. This is a huge insult. This really tells me what Spectrum thinks about their customers and customer satisfaction.