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I made a purchase of $116.95 for a dress that did not fit. I returned the item, and got $99.43 back. That's $17.52 missing from my refund. I go to the customer support page and I get an error page every time I send an email asking where my eighteen dollars are. I call their customer support line and get told off by their customer service on how "No company will refund you shipping fees." Apparently, they take all shipping fees AND a flat refund fee of $6.95 out of what you originally paid. I told them that plenty of companies do not expect you to shell out $18 to complete a refund and basically got scoffed at. I could not believe this experience with a company as big as Yoox. Pathetic of them to omit key details and falsely advertise their item.
Tip for consumers:
In their like, 10 page refund policy, nowhere do they state they do not refund shipping fees. Like who is going to read all that in the first place (I think they make it extra dense so that you don't) but even if you do, you will not be accurately advised on what you will owe them for a refund. Awful. False advertising.
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Lily R.'s review of YOOX earned a Very Helpful vote
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