! I ordered a cake for my dog in December received it late. Figured give them a shot again and ordered one for my second dog for her bday is coming up. I emailed customer service and just asked for a clarification. This did not go down well, they are the RUDEST company I could ever come across. Instead of "I'm sorry" for being rude, I get an email basically telling me to F**** off. Any reputable company would not continue to be rude, especially after you have had multiple orders, they are not worth the money for a hard little cake. Not a reputable business, save your money and go anywhere else!