Lidia T.

I have been buying better dresses from Nordstrom for years. I purchased an evening gown for my son's wedding last June. They have always done the hem FOR FREE. If something in the policy changed, when I spoke to the clerk upon check out, she should have told me. We discussed I would be back in the Spring to get the hem done at no cost. Today, I went to do just that. I was told I purchased the dress on sale, which they had priced-matched, therefore, I had to pay $138 for a hem. I paid $195 for the dress. I was shocked. I have never paid for alterations with Nordstrom. I have been buying there for years. Like I said, this should have been disclosed when I purchased the dress. I spoke to two different people, in your Nordstrom at International Mall in Tampa, to no avail. It's as if they did not believe me. They were the last brick and mortar store that I had confidence in. Now, that is gone, too. I felt betrayed and taken for the ultimate sale. Also, that is an outrageous price for a hem. I took the dress to a tailor down the street for $40.

I am very disappointed. My whole family shops there for nicer clothes for events. I will need to consider this for future purchases. If on sale, they will get the full price for the clothes through extremely high alteration prices. They have become just like all the others. The customer doesn't matter anymore. No one cares about the loyal customer who has spent thousands in this store.

Sad in Tampa today!