The lady called Olivia was uncooperative. I was close to placing the order and requested for an official email with the deliverables and she refused to send an email after several requests and I had to cancel the order. She sent me an email with the payment plan but with no details of what they will deliver. Also they dont save chat history. I discussed a price yesterday but they didnt have a writer and when I went back next day they had lost all the communication. I had requested them to send an email for a record but they did not send any email. In the end due to their uncooperative behaviour I cancelled the order.
Dear Liberal,
Thanks for your feedback. I am sorry to hear about your bad experience and would like to assist you with this issue. Unfortunately, we were unable to identify your order based on the information you provided. Please look up the order number so we can investigate the situation. We look forward to receiving your reply.
Best regards,
Shannon Burch
Customer Service Manager