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I bought a router from this company. What arrived was a beat-up router (I'm not kidding, what did they do, throw it against the wall repeatedly?) with no instructions, no literature from the company, in an old box. I contacted them via email telling them I was sent the wrong product and asking for them to ship the new one I ordered. They told me, "... you knew you were buying a refurbished..." After three back and forth emails, I decided to call it a learning experience. They are the nastiest customer service I have ever experienced. They're not a respectable business and that's why I'm leaving this review. I'm out the money I sent them because they refused to send me a new modem. They operate the websites dontleaseyourmodem.com and buyyourownmodem.com. They probably have other domains they open up because of the terrible reviews. Within 30 minutes of posting this review, I got an email (they said it was from their "legal department"); clearly they're using intimidation to try to get people not to leave reviews.
I bought a router from this company. What arrived was a beat-up router (I'm not kidding, what did they do, throw it against the wall repeatedly?) with no instructions, no literature from the company, in an old box. I contacted them via email telling them I was sent the wrong product and asking for them to ship the new one I ordered. They told me, "... you knew you were buying a refurbished..." After three back and forth emails, I decided to call it a learning experience. They are the nastiest customer service I have ever experienced. They're not a respectable business and that's why I'm leaving this review. I'm out the money I sent them because they refused to send me a new modem. They operate the websites dontleaseyourmodem.com and buyyourownmodem.com. They probably have other domains they open up because of the terrible reviews. Within 30 minutes of posting this review, I got an email (they said it was from their "legal department"); clearly they're using intimidation to try to get people not to leave reviews.
L H.'s review of Buy Your Own Modem earned 3 Very Helpful votes
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I bought a modem to give as a gift. I received it with multiple cosmetic defects to the point it...
Bunch of scammers that rely on restocking fee to make money. Bunch of scammers that rely on...
Customer ordered an item from us and confirmed that he didn't perform the due diligence in reading the items description page BEFORE purchase as we provided the items condition, a specific definition of the items conditiion, and specifically list each and every accessory that would be included as buyer just ASSUMED based on price what condition might be but upon doing actual research you will find it is priced at a significant discount compared to a new item online. Please Please Please just read what you are buying as this certainly was a waste of time and money for both parties for what is an easily preventable issue of read before you buy. We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so for those who are able to read the items description page and purchase the right model for their provider they don't have any issues, unfortunately this was not the case in this transaction. So again, PLEASE READ BEFORE YOU BUY AND COMMUNICATE BEFORE OPENING CASES AND MAKING THE SITUATION WORSE AND THIS WOULD HAVE BEEN AN EASY RESOLVE.