Jaclyn T.

Very sorry to hear that you weren't able to read the items description page as this item is listed for $200 from Verizon as a brand new unit as we list it at $70 in refurbished condition with a 1 year warranty and do list that it may have some cosmetic issues but is fully functional. This is one of our top selling item as our customers love the savings they get on this modem as it saves them over $130! However, you confirmed that you needed a nice looking unit to give as a gift which in that case perhaps the $200 unit would have been what would have worked better for your situation but it doesn't change that we sent you exactly what was listed to be sent to you and can't be responsible if it doesn't make the perfect gift option and you are not purchasing it for your own needs and use. So naturally we would not exchange the unit that was listed as refurbished for you with a brand new one as that was not a reasonable request. We provide an affordable option for our customers with a great warranty so that they can't lose money buying from us vs forking out $200 for a cosmetically nicer looking unit or lease modem. So yes, because we sent you what was listed and you confirm it very well probably worked but wanted a new looking unit for $130 less than what they are priced at so we would charge you a restocking fee in the event of a return. We are sorry that you don't like this and that a manager was not able to change this policy for you but can assure you that why we may be straightforward we certainly were not rude to you regardless of you wanting to talk to as many people as you could to try and give you a different answer. Please, please, please perform the due diligence before making purchases online going forward and read what you are buying as there were notices all over that could have prevented this letting you know this was a refurbished unit and as such may have some cosmetic flaws as we feel this review is extremely unfair given the expectation does not fit the offer nor the price offered.

Luckily we have VERY FEW issues like these and have acheived over 95% positive feedback on Amazon and Ebay as a TOP RATED SELLER and have over 3000+ POSITIVE REVIEWS on our own websites while providing a 1 year warranty for our customers! So for those who are able to read the items description page and purchase the right model for their needs then most don't have any issues and we have saved our customers MILLIONS IN LEASE FEES, unfortunately this was not the case in this transaction and we are sorry you were not happy.