I received the package short of 2 creams and provided all the photos and screenshots about the package. However the service team still reject to re-deliver or refund me without providing any evidence to approve their delivering in full, just told me they contacted the warehouse team to confirm they had delivered in full. Come on! Thieves don't confess to stealing voluntarily OK? I am so upset and disappointed about it, I will NEVER buy Kiehl's product again!