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Purchased a sweater and followed hand wash instructions. Ruined shirt. No accountability taken. Joke.
Tip for consumers:
Worst customer service I have ever dealt with (See pic uploaded). That was 3 hours into the conversation.
No accountability. Looking later I realized there were the same sweater in different colors. I was never offered this possibility. I followed the hand washing as directed and it bled all over the sweater. Wore it once. This company should be embarrassed. Learn customer service from Nordstroms.
Products used:
I received an 11$ refund on a hundred dollar sweater. This was after going through multiple reps.
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