Len S.

I've had 2 good experiences and 1 nightmare. Even in the good experiences, there are weird quirks, like receiving the shipment, and then getting an email a week later saying it had been delayed but was in transit. In the bad experience, the vender emailed and said he no longer had the product I ordered. I then asked to cancel the order, and asked for a refund. The vender then demanded that I specify in writing the reasons why I wanted to cancel the order. I did so, and then he said I had to contact another party and repeat the request. However, I was given no contact information was for the third party I was supposed to contact. We went round and round for about a week, and I still have not received the credit/refund. AND, as far as I can see on the website, there is no way to rate a vender/merchant or read others' experience, so you're pretty much flying blind when you order.

My experiences with Costco online have been a nightmare. First order sent to the wrong address in some other city. Second order wasn't delivered because they sent it to someone else's name at my address. Third order took a month to be delivered because they sent it to "Bill to" address, not "Ship to" address. Then, made an unauthorized charge to my Visa and said they do not issue credit card refunds for online charges. I would need to dispute it with my bank. How is this possible? Actual Costco Warehouse shopping is just the opposite: easy, quality, friendly, fairly priced. But, their online function is a nightmare.