Lemoine C.

I was living and working in Vietnam and my accounts were blocked unexpectedly and without notification. I had no access to funds and the only option I had left to survive was to suspend my business in Vietnam to gain access to my foreign capital investment. I tried by all means possible to get the situation resolved but I was too late to do anything more and I could not even buy a flight ticket to come back to South Africa. After suffering hardship for three weeks while I followed the process to suspend my business, I submitted a claim for the severe losses that occurred as a direct result of their negligence, FNB's attitude was to brush me aside and blaming the cause of the incident on me and refusing to take any responsibility. I have since returned to South Africa, submitted a complaint to the Banking Ombudsman and it has been 141 days since the incident without resolution. My accounts unblocked automatically when the new year started but FNB's dismissive stance continues. I was also inadvertently copied on an internal email that FNB conducted, indicating very poor consideration for me as their client and also the entire process of how the rejection of my claim was conjured up.