I ordered a Undercar Shield for my 2014 escape. They sent me a Visor. I was out of country when O ordered it so I had it sent to my sisters house. She didn't realize what it was or should have been. Then she had to get ready to evacuate do to fires so the 30 time frame was 2 days over before I got home and in touch. Too bad 30days was up. No offer to refund my money for their mistake. There was no invoice with the visor so their warehouse people must really suck.