L B.

I used PayPal to purchase a car cover. Unfortunately it was not what my husband expected, so I had to return it. The car cover vendor told me a certain amount would be removed from shipping costs, but they ended up doubling the amount they told me it would cost, so I after trying to contact the vendor, I went to PayPal to resolve it. They put in a dispute for me, and a few days later said the vendor said they charged me the correct amount. I contacted PayPal to give them more evidence of the overcharged amount, but I had to stay online for 20 min to get through to someone in a foreign country, then they worked on getting me a "credit" due to the inconvenience I had suffered. But when I got off the phone, I realized they had not given me a confirmation number, and sure enough, the next day when I went to check on the credit, it was not in my paypal account. I called them again, waited on the phone for a long time, then the people from a foreign country told me they don't give credits and they don't know why the guy would have said that. They told me to submit my info and they would get back to me. This conversation took nearly 45 minutes. I ended up going to my credit card company attached to the paypal account and had them fix the disputed amount. Pay Pal will not help you, so I no longer would recommend them when purchasing something you might have to send back or return!

Be wary of purchasing a car cover from carcovers.com unless you are absolutely certain that you want it. They will charge you a lot to return it.

I purchased a car cover as a gift to my husband from carcovers.com in early May 2019. They sent the cover, and I gave it to him. He decided he did not want it, so he called carcovers and after a long time waiting to talk to someone he got the info he needed to return it. They sent us an email detailing all the discounts we could get if we kept it and then it said $14.78 for return shipping if they provided the label. So fair enough, we got it sent back right away and it took about 2.5 weeks to get a refund. But they only refunded the amount minus twice as much as what the email stated. In other words, they deducted $14.78 twice. After trying multiple times to contact them on long hold times, I gave up and called PayPal to resolve the issue. Then PayPal said they got notification from the vendor that it was correct, so they wouldn't credit us. I finally got through to someone at CarCovers.com at 7:50 in the morning after waiting on hold for 10 min and read them the email they had sent which was not clear that it would be any more than $14.78 shipping to return. After 1/2 hour on the phone she said that there was nothing that could be done about it because they hadn't received any further notice from PayPal that the complaint was done. They said that the email stated that the cost was $14.78 there and back, so a total of $29.56. I am submitting the exact email I received and you can be the judge as to whether you would have understood it to be $14.78 or $29.56:

"Your Return request has been approved. But, before you send the item back, please consider these alternative options:
***Alternative Offers***

Option A. If you would like to keep the cover instead of returning, we can offer a15% refund back to your original form of payment.

Option B. If you would like a quote for a 100% fully custom made to order cover, we can offer you our absolute lowest pricing on our fully custom covers. They generally are a bit more expensive than the semi-custom cover you purchased so we can apply your current purchase that you're wanting to return to this fully custom cover.

To accept one of these offers, please contact us by e-mail (reply to this email) or by phone - *******603 8:00am to 4:30pm PST Monday - Friday.
If you do not want to accept one of these offers, please view your return instructions below.
Your CarCovers.com Return Request #*******626 has been approved. Please read through this e-mail and follow the steps below.
STEP 1:
Please print the following form, complete it, and include it inside your package.
http://www.carcovers.com/media/rma.pdf
If you do not have a printer, please proceed to Step 2B at the bottom of this email.

STEP 2:
If you would like to take advantage of our discounted return shipping rate, you can use this return label provided. If you use this return label, the cost of return shipping:$14.78 WILL be deducted from your refund. Additional shipping costs may apply if the return is sent back in an excessively large box or bag that is larger than the original packaging. (Proceed to Step 2B below if you do not wish to use this UPS return label)
To use this return label, click this link and print the shipping label. Attach the label to the box or shipping bag being used for the return. By using this label, you agree that your refund will be deducted$14.78 for return shipping costs:
Return Label:
http://www.carcovers.com/rma_fedex/print/returnLabel/?order=*******342&token=*******

STEP 3:
Drop the package off at any local UPS location. If you're unsure where a UPS location is, you can find them here:
https://www.ups.com/dropoff/
It can take up to 14 business days to receive your refund after we have received the car cover at our warehouse.
Please note you will have $14.78 deducted from your refund due to the original cost of shipping from this order in addition to the cost of the return shipping label.
Please note if your retun has exceed our 30 day return policy you may be subject to a restocking fee of up to 30%

Finally, please review our return policy page before sending the car cover if you have any questions regarding returns or exchanges:
http://www.carcovers.com/return-policy/
Thank you,
CarCovers.com Returns Department"

I ended up having to go to my credit card company to have this dispute resolved, but the credit card company handled it without me having to do any more.