I activated the service 4-9-2020 for the 1 month trail to see if we liked. Gave credit card info, contacted them per their method as to how to do an annual service if we decide to keep and got NO RESPONSE? Then got charged for a month usage on 4-16-2020. Resent another ticket (EMAIL) today 4-24-2020 asking why I did not get a prior response, was charged for a month and not directed how to do an annual purchased fee if we decided to keep. Time will tell if they read this review or if customer service will return from their hide out?