Lawrence M.

On 10/16/2020, I ordered 11 DVDs. By 12/29/2020, my order's status was still Awaiting Shipment. In other words, after 2-1/2 months it had still not been shipped. I filed a request for refund through PayPal, and eventually got my money back.

UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4.

ORIGINAL: On December 4, I ordered 3 Woodwick candles. Their web site promptly said that the candles were "in warehouse", so I expected them to ship the next day.
No such luck. Today, December 12, my order is still "in warehouse". When I try to call, I am told that the wait time may be more than an hour. (That is unacceptable.) On December 10 I submitted this issue on their web site. I received an immediate acknowledgement of my submission, but nothing since.