I saw a promotion for metal prints, and went ahead and paid for the "voucher". Then I attempted to order the print, and their website was so poorly constructed, their promotional "overlay" interfered with the ability to put something in the cart. After well over an hour, I called, and was on hold for over 20 minutes. I gave up. Tried again the next day and got a live person, who would not own up to the dysfunctional website until I pressed her for quite some time.
Finally was able to order... it took 22 days to get here, and arrived today. Box was totally intact, so no fault of UPS, but the metal was so thin, it had already bent along the top edge! Metal is not much better than thick tin foil, and it comes with nothing on the back at all! No hook, but it wouldn't hang right anyway, being this super thin. It's just garbage! The photo is fine, but what good is it if you can't display it? I bought another one from Adorama, and it's gorgeous; there's no comparison!
Printerpix also sends some Buyer protection guarantee, but it is unclear how it works. I've started the process of trying to return it, but don't hold out much hope! Having read others' experiences, I can assume that I'm stuck with their garbage. DON'T BUY FROM THEM! Waste of money! I'd go zero stars if there was that option!
UPDATE: Someone from their UK office responded to this review and said they'd send me out a hanging kit. That never happened. Additionally, after well over a month, the US Printerpix people responded by asking me to provide every detail possible, which I did. Finally, yet another email from them said they were unable to help me without my calling them (I tried that route before and was on hold forever). So... NEVER again! Pity, since I teach photography and would be a great link to potential customers.
Hi Laurie! Thank you for taking the time to share your experience with us. We appreciate your kind words. Let us know if you need anything!