Lauren V.

I am a Canadian purchaser. I did extensive research on sizing by reading reviews and using the size chart and nothing fit properly. I am athletic medium build, 5'8, who likes my clothing baggier, and these items were unwearably large. When I decided to go down a size in a bralette, it was far too small. It seems like there is no in between. I called customer service and they said they don't do exchanges internationally. I had to return it and repurchase another size, which ends up charging duty on it again. My very first order they sent in two separate packages, both with the total price of the one order. So, I had to pay 35 dollars in duty on each package when that should have been paid once. Plus the additional duty for the returns and repurchases. After spending $732 CAD, I would have expected much better customer service and refunds of additional duty charges. I have never dealt with a large cooporative company, who buys their clothes from poor countries like Vietnam and India, to handle customers like this. You know they are making millions, yet don't care about their customers. I am appalled by my experience with them. I feel extremely ripped off.