Lauren S.

I've made several purchases to which were fair quality, some not. There have been issues with not receiving my parcels at all, but this was do to breaking in of out mailboxes. I reached out to customer service and they were great. They told me 10-15 business days, to give Cabada post time to find my items. They were never found and I had my refund on the 16th business day. Also returned items via their return shipping label so not return shipping cost necessary via Canada post. They do include the shipping label. I had my refund two weeks later, which is in a good time frame considering Canada post shipping times. All in all great customer service.

I purchased twice from Dresslily.com on the same day (one was a gift for my friend and one for myself, two different addresses). I read on their website beforehand that it would take 10-25 business days to arrive after the purchases had shipped, so I can't complain about the shipping. I knew what I was getting myself into. What is a little weird is, they both shipped on October 17th. The one going to my friend on Ontario, is in Richmond, BC and it's the 24th. Mine has no updates since the 18th for tracking, it's lost in space. Another issue I am having is that they only shipped a partial order, for mine. I ordered 7 items and only 4 shipped. When I created a ticket as to why it was partially shipped, I didn't get an answer. I really hope I receive all of my items and judging by all the reviews, that all the items fit. I guess I will play the waiting game for a bit and see if I wasted $120. If I do get my partial shipment and the quality is good, I think I will be happy. If I don't receive the rest, I'll be requesting a refund. Waiting game starting... a week and a 1/2 ago. (haha)

Update: So I received a response back from the support team at DressLily in regards to partial shipment and shipping times. Jessica, the support team member I was speaking with informed me that one item will not be back in stock and asked me if I would like a refund or change my order. I chose a refund. She said the remaining two are on back order, but didn't mention if there would be additional shipping costs associated with the remaining items to be shipped, which is one of the questions I asked. I told her that I would like the other two remaining items cancelled and refunded. She said she would take care of the refund. I asked about why on the original invoice I was charged $120.28 (the one emailed to me), but on the one online, it says $104 was charged. Keep in mind, the whole transaction was viewed in canadian funds before purchasing and $120.28 was what I was getting charged. It's not a currency conversion. She asked me to check with my bank, because I was actually only charged $104. I emailed her back with a photo of the original invoice that was emailed to me, stating it was not my banks fault. And I'd like the difference, plus all the remaining and out of stock items refunded. I now can not get onto the Tickey to check the status. I'm hoping im not a victim of this scam, and they refund me. And that me not being able to access the ticket is because they are doing maintenance, and not because I have inquired about where I've spent my money.