Lauren L.

I placed an order yesterday from Belk.com. My order came up to $188 and some odd cents. Look at my bank account and the funds were held. Ok, so far, so good. Today I recieved an email saying my items had been shipped, but they were shipped separately. Ok, that's fine. Checked my bank online again, and they had charged me again for part of the order that was shipped. Huh? So I'm looking at the full amount, then part of the amount, both pending on my account. So I called Belk.com, and they told me this is standard procedure. They first hold the funds, then when they ship, they charge for the merchandise. Which in turn, pending 2 separate charges on my bank account. Now, this particular account, I use solely for buying clothes, makeup, shoes, ect. So this extra pending charge, put my account in the negative, which I have to pay overdraft fees for

I understand this charge will drop off in a few days, but still unacceptable. I shop online all the time, and this is the FIRST time a company did this. They either need to charge me at the time of service, or waiting to charge when they ship. Not both. The manager tried to blame the bank. No, it's you Belk. Not them! I will never buy from Belk again.