Laurence G.

If you mention a comment that goes against a website or company they make money on they get very upset and ban your account.

Hot UK deals are overly moderated, they don't care about the user and instead allow deals that bring them money in even if they are a poor / scam retailer.

They completely mis-sold an item, it was a Rockshox rear shock which was advertised as a Debonair one. Over 10 times this term was used in the description, spec and in the title. It wasn't at all, it was also taken from an OEM bike and was completely the wrong tune, this wasn't listed. Obviously this was a disappointment but mistakes happen. I contacted them regarding this and they didn't seem to care at all with just standard copy and paste replies. I was asked to return it back to them using an Asda service, the nearest of which is over 20 miles away, so a 40 mile round trip due to their own fault. All together their service is pretty hopeless and impersonal. I have wasted so much time with far too many emails back and forth and received nothing but a large inconvenience. This is a real shame because previously I remember good service and easy returns. One to avoid now. Still yet to receive a refund.