Laura P.

During Labor Day sales I bought a printer from FactoryOutletStore and received an email that I would received printer in 2-5 business days. Five days later I received another email that the printer was on back order and their website at a higher price stated printer still in stock. I call phone rep and discussed issue and was told no idea on eta of when printer will become available. Needing a printer I asked for a comparable printer be shipped instead since no eta on the printer I ordered. I was offered a cheaper printer instead and was told since I didn't pay full price I didn't qualify for another comparable printer. Hum "Bait and Switch". I received a phone call from companies supervisor and could hear laughter while she offered to refund my money and had no idea when the printer I ordered would be shipped. By the way still says in stock on their website but at a higher price. This is unacceptable customer service! Stay away!