Laura P.

The hotel I originally booked closed permanently and Getaroom arranged a replacement hotel, however we were not pleased with the replacement so we booked a different hotel which was more expensive. When I called to officially cancel the original reservation, I asked for a discount on my new reservation and was told that I would be given a 20% discount after I had checked in at my hotel-all that would be required was a phone call. I called, and very conveniently, they had no record of my conversation and refused to give me the discount.

I will not be using their company again.