Laura C.

I have ordered merchandise from anntaylor.com on three occasions and each time I have received an email confirming that my order was received and is being processed. However, on all three occasions I have received additional emails - some have arrive several hours after my initial order, while others have arrived days later - These emails indicate that some of the items on my order are no longer available and consequently have been removed from my oder and I will not be receiving them after all!
I called their customer service to find out why this was happening so often and I was told that their system only updates ONÇE A DAY! How can this be happening with a company that charges over $100 for a simple pair of pants (made in China). With hundreds if people visiting their web site to make purchases - how can they have the audacity to only update their site once a day? Please be aware when you purchase products online from anntaylor.com as you will never know if they item is actually in stock. I will never purchase again from anntaylor.com at it seems that they are not willing to invest in a modern system that continually updates their inventory - similar to the system that many other online merchants have.