Laura B.

I ordered foundation, which is not cheap, I think around $36. They sent me a smashed up lipstick jammed in a wad of crumpled tissue paper. When I purchased from them previously, their products were carefully wrapped, but not this one! It was a mess, and not what I ordered; I don't even wear lipstick, so I called customer service. They were unsurprised and unapologetic. They said they would refund my purchase cause they didn't even have the product I bought. No offer to help me find a similar product as a replacement, no attempt to make up for what they did, which certainly didn't look accidental, and still no apology! Don't buy from these crooks, they do NOT CARE ABOUT THEIR CUSTOMERS!

This is an update to my review; Rosegal finally refunded my money after I contacted them 6 times over the course of 9 days. I had to pay the return shipping myself, unlike most online retailers. They originally told me they wouldn't give me a refund, so be persistent...

Here's my original review:
Scam, don't buy! No refunds, nothing fits, material is gross! Clothes look much cheaper and trashier in person, and they are way oversized! I ordered my size and some items even smaller, but everything was huge! They will usually either refund 20% or exchange with you paying the shipping, they will not refund the actual amount you spend! After I went to a great deal of trouble they offered a 40% refund still a fast cry from what every other online retailer does automatically! Save yourself the time and trouble, shop anywhere else!