I ordered a pair of boots over a month ago. I didn't hear anything until a month later when I received tracking information that lead nowhere (website said the tracking number didn't exist). I finally got the boots in the mail and they look nothing like the boots I ordered. Needless to say, I'm disappointed. They have an F on the BBB website, I should have read that before purchasing from this company I know nothing about. Lesson to the wise--read up on companies before purchasing from them, otherwise you end up with a $5 pair of boots for $32 and a month worth of headaches.