latoshia h.

I hired David King in 2015. We paid him $500 and never heard from him again. All his numbers are disconnected and his email address is no longer active. I posted the first negative review on AVVO in 2019. It was denied. I posted another in 2023, it was also denied. I only stated the facts as stated here. We were suing our homeowners insurance for bad faith. We never were able to get the resolution. We tried to warn others who may come in contact about out issues.

Soo, I ordered a wheel on June 25. I was told that the wheel would not be available for 60 days. I gladly paid and patiently waited. The wheel arrived on September 17. Upon opening the wheel, September 21, to go have it mounted, it was obvious that it was warped. I could see the unusual curving of the rim. It also had flat areas that should have been curved. I sent Carid several photos and the response was that it was a bent lip and if the wheel was able to be used they would process a partial refund. I took the wheel to the rim shop and they informed me that the wheel was out of round and no good. They also commented that it appeared to be a used rim. I contacted Carid and he said he needed a tracking number to process a damage claim. I sent him the tracking number. He said he would contact me in 2 to 3 days, he never did. So on September 30 I sent a message to see if there was any word on the wheel. Carid messaged me back October 1st informing me that that UPS had denied the claim. I never knew they were trying to process a claim through UPS for what appeared to be an obvious manufacturer defect. They said UPS denied the claim because I released UPS from liability as a UPS my choice customer. I don't understand where that comes from because they are the ones who used UPS. So they are referring me to UPS to try to get a refund for an obvious manufacture defect. I responded but they have not responded back to me. Latoshia (*******@aol.com)
To:*******@carid.com Details
That wheel was not damaged by UPS that wheel was warped from the manufacturer. Why are we waiting on UPS when it was clearly a manufacturing defect. You were willing to do a partial refund because you knew that but now UPS? I don't understand the logic with that.

-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Thu, Oct 1,2020 3:16 pm
Subject: RE: CARiD.com: Information for order#*******

Latoshia,
We have been informed by UPS with the following message. " The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. "

This means that due to their policy, you as the recipient who used UPS My Choice have to follow their policy as they denied to process a damage claim. I would suggest giving UPS My Choice customer service and see if they can help you. Latoshia (*******@aol.com)
To:*******@carid.com Details
That wheel was not damaged by UPS that wheel was warped from the manufacturer. Why are we waiting on UPS when it was clearly a manufacturing defect. You were willing to do a partial refund because you knew that but now UPS? I don't understand the logic with that.

-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Thu, Oct 1,2020 3:16 pm
Subject: RE: CARiD.com: Information for order#*******

Latoshia,
We have been informed by UPS with the following message. " The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. "

This means that due to their policy, you as the recipient who used UPS My Choice have to follow their policy as they denied to process a damage claim. I would suggest giving UPS My Choice customer service and see if they can help you.

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

From: Latoshia <*******@aol.com>
Sent: Wednesday, September 30,2020 9:05 AM
To: *******@carid.com
Subject: Re: CARiD.com: Information for order#*******

Any word on the wheel?

-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Wed, Sep 23,2020 1:10 pm
Subject: RE: RE: RE: RE: CARiD.com: Information for order#*******
Thank you Latoshia, I have forwarded the information to my claims department. You will be contacted within 3-5 business days.

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

From: Latoshia <*******@aol.com>
Sent: Wednesday, September 23,2020 3:25 PM
To: *******@carid.com
Subject: Re: RE: RE: RE: CARiD.com: Information for order#*******

The tracking number is attached.

-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Wed, Sep 23,2020 02:24 PM
Subject: RE: RE: RE: CARiD.com: Information for order#*******
Latoshia,
Please provide me with the tracking number from the box the wheel came out of. I need that to process a damage claim to get you a replacement wheel.

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

From: Latoshia <*******@aol.com>
Sent: Wednesday, September 23,2020 2:05 PM
To: *******@carid.com
Subject: Re: RE: RE: CARiD.com: Information for order#*******

I am at the Rimtyme rim shop and they say the wheel is out of round and is no good. I am very disappointed, Ireally needed the wheel.
I have all the packaging at home. Please let me know how to start the return process.

-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Tue, Sep 22,2020 12:27 PM
Subject: RE: RE: CARiD.com: Information for order#*******
Latoshia,
That is bent on the lip but not warped. You can take it to a tire shop and have them do a Bare rim run out to see if it is warped or not. If the wheels are fine to be mounted tires, you're good to go! What I can do is offer you a partial refund due to the damage if you want to keep the wheel as it is, or we can start a damage claim if you still have all of the original packaging and the tracking numbers on it.

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

From: Latoshia <*******@aol.com>
Sent: Monday, September 21,2020 2:19 PM
To: *******@carid.com
Subject: Re: RE: CARiD.com: Information for order#*******

I opened my wheel to go have it mounted and it is warped. I have tried to get a good picture of it. I'm not sure if I can have a wheel mounted on here. Please look at the pictures and let me know what you think.

-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Fri, Jul 10,2020 01:15 PM
Subject: RE: CARiD.com: Information for order#*******
Latoshia,
I will go ahead and continue to have your order processed. The gift certificate will automatically be emailed to you once the order has been shipped. If you have any questions or concerns, please feel free to contact me at any time. Thank you for choosing CarID.

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD

From: Latoshia <*******@aol.com>
Sent: Friday, July 10,2020 1:13 PM
To: *******@carid.com
Subject: Re: CARiD.com: Information for order#*******

I will wait on the wheel I ordered. Will you email the gift card?
Thanks for the update.
-----Original Message-----
To: *******@aol.com
Sent: Fri, Jul 10,2020 8:47 am
Subject: CARiD.com: Information for order#*******
Hello Latoshia,
I am emailing in regards to your purchase order with the wheels. I am sorry to inform you that unfortunately the wheels are on backorder for approximately 60 days and we are not able to ship them out for you at the moment. I took the liberty of looking into wheels that we do have available in stock and ready to ship out for you if you would like to make changes on your order. Below are a few options I have picked out for you so please take a look and let me know if you would like to change the order or if you have another wheel you had in mind, please let me know and I will double check stock before we make any changes.

Option 1: https://www.carid.com/strada-wheels/sega-stealth-black*******895.html

It also looks like the option I provided to you is the only set left available to be shipped out to you as the others in the size you're looking for are out of stock.

If you are willing to wait for the wheels are that on backorder, I would like to offer you a $50 gift certificate towards your next purchase due to the inconveniences

Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com

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