Kylee S.

We actually really liked Offerup. It was a great service and we were able to buy and sell a lot of thing. My husband built up some great reviews (5 star w/ abtou 40-50 reviews). There was one incident during the holidays where we sold a recently purchased record player to a woman. I still had the receipt from Best Buy and it was in perfect working condition. The woman reached out during a week time period in which we were in rural Montana and completely out of reach. She threw a significant fit and called us scammers and was so incredibly offense in her responses because it wasn't working. I get that it was emotional and she was frustrated but we literally did not get her messages because this was during the holidays and we were offline. When we finally got back online and back to California, we tried to reach out to her to give her a refund she had blocked us and apparently had offerup block us. I reached out to them SEVERAL times as well as her to resolve and explain the situation and offer a full refund but nothing. Offerup would not respond or even open back up the account even with all of our 5 star reviews. I understand how the misunderstanding happened but Offerup won't even respond... even to help us make things right. I don't think they're a 1 star actual product because they were fine as a product but terrible for service.