KV J.

I am not sure what has happened to Nordstrom, their customer service is normally excellent, but their current stance has me concerned about the future of online shopping and trust. They are using a carrier with low rated reviews and there are many upset customers, myself included who are going through the same thing, this holiday season. I didn't receive this package although it said it was delivered on 12/18 and after calling and several chats, I was told that it was being investigated. They told me I would have an answer by 12/29 and was then told I had fallen through the cracks on 12/30 and it would take 3 business days for an answer on my refund. Then came an abrupt email on 12/31/2020. I wouldn't be getting a refund.
I have now reported this to the bbb and willl have to file a police report and demand proof of delivery. Of course I will never purchase from them again.
The whole thing has been distressing and I would advise choosing a more reliable company for online shopping.