This is BY FAR the worst online shopping experience I ever had (and I'd like to preface this by saying I am not a difficult shopper, I rarely have any complains with retailers).
1. The product depicted is not what you get
2. They accept NO exchanges /returns
3. They charged me for a mattress I never received because I got it for the bed I wanted to return which I also bought with them since it was different measurements than what was indicated online. They cancelled the mattress but still charged me all kinds of hidden charges, like shipping, stocking/restocking, for the total of over $100+ (more than the actual mattress) but the mattress was never shipped/delivered although I asked them to send it anyway when they told me about the charges thinking I could maybe sell it on Amazon. They said they'll send it if I pay for it the whole sum again. It was a long trail of phone calls/email exchanges.
4. When I tried to sue them in small claims court, turns out you can't since it's a canadian company.
Also, see their Facebook page - they have many complaints there.
BUYER BEWARE AND STAY AWAY!