KSENIA K.

This is BY FAR the worst online shopping experience I ever had (and I'd like to preface this by saying I am not a difficult shopper, I rarely have any complains with retailers).

1. The product depicted is not what you get
2. They accept NO exchanges /returns
3. They charged me for a mattress I never received because I got it for the bed I wanted to return which I also bought with them since it was different measurements than what was indicated online. They cancelled the mattress but still charged me all kinds of hidden charges, like shipping, stocking/restocking, for the total of over $100+ (more than the actual mattress) but the mattress was never shipped/delivered although I asked them to send it anyway when they told me about the charges thinking I could maybe sell it on Amazon. They said they'll send it if I pay for it the whole sum again. It was a long trail of phone calls/email exchanges.
4. When I tried to sue them in small claims court, turns out you can't since it's a canadian company.

Also, see their Facebook page - they have many complaints there.

BUYER BEWARE AND STAY AWAY!

I bought two dresses online, one was not in stock (of which I was informed a few days after I placed the order) and the other one was sent and received by me on time. However, I was still charged for the dress that was not in stock, and the other dress did not fit as described and the quality was mediocre. I contacted them for return instructions and was provided the return address right away and promised to receive a refund in 3 days. A month has passed and no refund on either dress. They do not respond to my messages (email or Facebook) and I cannot find their phone number anywhere. NOT RECOMMENDED - the product quality is poor and customer service is horrendous!

P.S. UPDATE: they did refund the money after a long uphill battle. I'd still not recommend this website. The quality of dresses is poor and customer service is non existent. It seems that people who gave them 5 stars never had to deal with exchanging or returning an item. Not worth it in my view.