Krystine M.

I had been an Elite Box customer for a couple months, and initially I was pleased with it. The quality is not amazing, but it is relatively cheap. I have done other subscription boxes based on preferences previously, so I know there is a learning period.

Two months ago I provided constructive feedback that I had updated my preferences a couple weeks prior to the box shipping and was disappointed to see that they still selected items that I did not like to send to me. [Side note: you pay a non-refundable styling fee that you forfeit if you do not choose something, so I feel it is very important that they listen to your desires]

This past month, I received a box and ALL THE ITEMS were categories I said I did not want, so after ensuring my preferences were set up correctly and reviewing the feedback that I had provided them the previous month, I reached out to customer support.

Customer support took 12 hours to respond to me [live chat] and only did so because I re-reached out. They "apologized" and told me that they were unable to send me items in the categories I liked because of stock issues, but they did send me "best sellers". I do not care if they are best sellers, I am paying you to style me off of my preferences and you send me things that I clearly do not want!

It has been nearly a week of trying to come up with a satisfying resolution and they have done nothing. So if you are an elite subscriber; do not expect good customer service, conflict resolution, or for them to even listen to your preferences. Maybe they do not understand what "elite" means?

I would have preferred to post on Google My Business or Facebook, but of course those are not set up to receive reviews.