Kritika M.

DO NOT ORDER FROM THESE PEOPLE. I ordered a bouquet for my mom's birthday, paid for the premium flowers, a total which was over $70. My mom received the flowers on the wrong date, and they do not at all match what I ordered. When I called, the customer service representative was very rude, avoided all my questions and gave very scripted responses, and told me they would re-deliver when they could arrange it. Who knows if/when that will ever happen, or what they would look like. Ive attached a picture of what I ordered and what was received. Do you research before ordering from here, as I should have done in the first place!

I have been using Amazon religiously for years, and have always loved the convenience of the fast and reliable shipping. However, over the last months, I have encountered FOUR shipping issues, either stating that my product was somehow damaged and sent back and that I should order a new one myself, lost and I should order a new one, or not delivered because "they did not want to leave a package unattended" even though they always leave my packages by the door for the last 4-5 years AND had left a package from a different order DURING THE SAME DELIVERY. Now they are just returning the item to the seller without even telling me, after they told me they would deliver as soon as possible. Prior to the last month, I had never encountered any problems with Amazon, and now all these problems are occurring and I am wary when placing an order, almost anticipating some kind of error. Amazon used to be reliable, and now all that has gone down in the dumps. Will be canceling my Prime Membership, and will NOT be using this company anymore.