Kay L.

Received a gift for my son from PB Teen but it was the wrong size. The closest PB Teen store is over 2 hours away so I returned it at regular Pottery Barn prepared to buy new items. I was told that they had to (snail mail) me a gift card. I was told that I could purchase the items I wanted online and when I got the gift card I could be credited back and use the gift card instead. Two week later, they showed that the card arrived but it didn't. I now have to wait two more weeks to get it and I had to wait for over an hour on hold to speak to someone to get a new card issued. This is the most insane rigmarole I have ever experienced with a store. Get it together Pottery Barn! You need to do better for your customers.