My husband bought me a pair of sandals for our third year anniversary (leather anniversary year). When I put them on, they felt a little small, as I have never owned a pair, and he nor I didn't know how they fit. I simply called to exchange sizes, and because he bought them during a sale, they said they couldn't do anything. I work retail for men's wearhouse, so I know about customer service. The fact that they wouldn't let me exchange them for a different size is absolute ridiculous. I don't want to return them, I just wanted to be able to wear them. Never ever buying any of their items again. EVER!