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I have gone in multiple times to make a payment and it lets you enter all your info but never lets you submit the actual payment using the submit button. In a busy world, this company needs to catch up with the times and update their website to be more user friendly. I used the desktop site on my home computer and tried on my cell phone also. Neither one worked. I allowed all of the usual cookies to help process my payments, to no avail. They need to do a complete restructure of their payment system to allow for easier payment processes. I did finally get a hold of an actual person and explained the difficulty. My plea for a better website fell on deaf ears. Wouldn't recommend buying anything from this company! In customer service, every little detail matters. From purchase to payment and if it is frustrating to try to make a payment, who will bother to buy in future?
Tip for consumers:
Don't expect to be able to make a payment on the actual website. You can only call or mail a payment. Are we still in the stone age? The customer service is horrible when you actually can talk to someone.
Products used:
Shoes, clothes
Krista B.'s review of Masseys earned a Very Helpful vote
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