Kris S.

Great selection but so many items out-of-stock for long periods. Waited months for seat covers that were out-of-stock when ordered but expected to ship within a few days.

I'd give zero stars if I could. Budget changed my pickup location because THEY temporarily closed my pickup site, then refused to refund my prepaid $$ when I canceled more than 48 hours before my scheduled pick up because I couldn't change my travel plans to fit their closure. Their online chat rarely works and their customer service reps just transfer you to a number in "Billing" that says your call can't be completed and hangs up or puts you on hold (I hung up after I was on hold for over an hour). It took well over a month, hours and hours on the phone talking to more than 15 customer service reps (I didn't write down all their names at first), and submitting a trouble ticket online before I got my refund. They promise you anything to get you off the phone but they do nothing and they keep any alternate/corporate contact info well-hidden so you are forced back to their worthless customer service number. DON'T DO BUSINESS WITH THEM AND IF YOU HAVE TO, DON'T PREPAY!