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Kris J.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Shopping

Member since February 2012

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1 Review by Kris

2/16/12

I have purchased bids on Bidrack and won several items: a ring and several gift cards for Target, Best Buy, Applebees. After I won, I paid for these items and have never received anything.

When I call their customer service number, I am on hold forever and never get to a rep. Last time I called I hung up after 30 minutes. However, when I emailed them, I did get a response.

Their reply was that their previous supplier did not send them the gift cards and that they would credit my account with bids equal to the amount I paid for them items. I told them that this was unacceptable as they currently had the same gift cards on current auctions and that I did not want anymore "bids" credited to me, I wanted the items I won and purchased. I held up my end of the deal why can they not do the same. Pretty much got no where with them and still no items sent to me.

A couple months later I received the following email:

Dear Valued Customer,
We hope you have enjoyed your bidding experience at Bidrack! As a valued customer, we want to hear from you. Tell us what you won at Bidrack, how much you won it for, share your experience with us by sending us your testimonial.
To Qualify for this promotion you will need to:
1. Send us your testimonial
2. Send us a photo of yourself holding your winnings
3. Sign the attached form and email it back to us.
As a small token of our appreciation, after you send us your testimonial, please e-mail us back here and we would love to give you a $15 iTunes gift card or 50 Bid's YOU PICK for taking the time out.
Always here to help!
Regards,
Ryan G
Customer Care
Bidrack - The fun way to save!

I could not wait to reply with my testimonial and all the problems I have had. Again, got the standard customer service about how they have already credited my account with bids would would give me more. I again repeated that I did not want any bids, I wanted my merchandise and that I would never deal with them ever again.

Here is the last response I had from them:

A customer support staff member has replied to your support request, #261223 with the following response:
Dear Valued Customer,
We are very sorry for your disappointment with our site. For the orders you are referring to, we had prepaid a distributor for these items. When it came time to deliver, they failed us. We are very upset about this as well. This company still has the capital that we paid them for these orders and are currently in breech of contract. This is why we had offered the bids in lieu of these items. I can assure you, we are not a scam.
We now have a new and VERY reliable distributor. With the new company, we have been able to ship all new orders within 72 hours. Most items arrive to the customer within 5-10 days.
Again, we are very sorry about the rough start we had and the impact it has had on our customers. This was not the intent when we launched the site.
This weekend, we have had some technical difficulties with the site, this could be the reason you were unable to load the page. We are very sorry for this and for the inconvenience, I have added an additional 25 bonus bids to your account.
Once again, we do apologize for this inconvenience. We greatly appreciate your understanding on this matter and hope that you remain one of our valued customers.
Always here to help!
Best Regards,
Vanessa
Bidrack Customer Care

Guess what, again, never received any items. Thanks for assuring me that you are not a scam. AVOID this auction site as all costs. They take your money and never send you the items. Check out BEEZID instead. I have never had an issue with them. Always get my merchandise.

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