• Updated review
After many years of complaints and undelivered orders they finally switched companies for international orders. What used to take around 3 weeks with about a 25% chance of no delivery. Now takes about 3-4 days.
“International customers beware!”
• Previous review
I had been with woot for 8 years and I used to love the site, but lately it has been full of issues and the company just doesn't care. They ship with a company that has no accountability and when your order does not arrive they make you wait until they can no longer fulfill your order to do anything. Recently I had a couple orders not get delivered though the woot website displayed they were delivered. My email to woot customer service explaining I was not happy to continue to see shirts listed as delivered when they had not been, was met with sarcasm as I was told woot only ships the shirts they don't deliver them (as if I were a moron). I was told by another CS rep that they had the shirt in stock and I could have a new shirt sent out to me. When I responded that I wanted the shirt and not a refund a different CS rep tole me I had to wait another 3-4 weeks before they would send a new shirt. When the time came I requested to have the shirt sent again they said they were out of stock and refunded just the cost of the shirt so that I would be unable to get another shirt. For a company that prints its own shirts it is just a an insult to not fulfill the customer orders. I sent another email to CS and it has been ignored so I am done with them, I have been burned too many times in too short of a time frame.
If you live outside the US please be aware they can and will rip you off!