Koko S.

The only way to get a refund is from your credit card company. The company strings you along with faulty promises and never complies with your request.

Also, file a complaint with the Texas attorney general.

DO NOT BUY from them. I bought a product which looks like a real Apple product but is fake. It stopped working after a week. I paid $11 to send back through USPS and to make them sign for product. They asked me for a tracking number when I demanded a refund via email. I gave them the tracking number and then they continued to tell me they would "escalate my complaint."

So, here is what I did today which I hope you do, too.

1. File a complaint with the Texas attorney general.
2. File a complaint with Better Business Bureau (they probably won't do anything but they will track all the complaints)
3. Dispute the transaction with your credit card.
4. Alert Apple that this company is selling fake chargers in the United States (maybe Apple's legal department will look into this since this is here in the US!)

My credit card immediately refunded me because the amount is so small. I have a Costco citibank creditcard that I purchased this from.