K J.

***BE ADVISED BEFORE USING HOTELS.COM***
I have used Hotels.com for years when planning trips. It's always been easier to go that route to book a hotel. Their customer service had suddenly taken a nose dive. My father passed away and I needed to cancel a hotel stay that was non refundable, I needed the funds to pay for cremation, burial and travel arrangements. They would not even work with me at all. They didn't offer a 50% refund or anything to me. Considering I had the death certificate and this was an unexpected event. I think they could've worked out something. I guess they don't realize writing off an expensive is huge compared to losing customers. I will not do business with them again nor will I refer friends.