Kip S.

These Chinese companies do not know the meaning of customer service. They seem think apologizing profusely after every transaction that goes wrong, is sufficient; and believe me, they seem to get it wrong almost every time.

My experience with 2; I want to buy this tablet that is only available in China. I ordered through another Chinese online retailer, Gearbest. It said they have it in stock and will be shipped between 3-7 days. I waited 8 days and it still showed "Processing". So I contacted them, only to be told they don't really have it in stock but will get it in 11 days. I read reviews were people were constantly told this, so I threated then with Paypal and writing reviews on this site (which I did). They refunded my money.

So I ordered it through DealsMachine, which stated 24HOUR shipping on the tablet. But before I ordered, I emailed to check if they REALLY have it in stock. They said yes. So I ordered. It is about 30HOURS now and still in "Processing". At a guess, if they do bother to ship it, may be a week, even weeks.

What I have learned from this experience: DO NOT TRUST ANYTHING THEY SAY WITH REGARDS TO STOCK, SHIPPING AND ALSO PRODUCT SPECS. Only thing you can trust them on, is the cheap price.

I will stick with the likes of Amazon and ebay. As for the positives reviews here, a UK TV channel did a documentary on a lot of rather dubious online retailers paying citizens of poorer nations to write positive reviews; one review gets a few dollars. I'm not saying this company does; but my experience with my first only only 2 chinese online retailers makes me wonder.

UPDATE 21-10-2015:
Dealsmachine did exactly as I suspected they would, in the above review. They first tell me that they have it in stock. I ordered the item and they take my money. Now they send me a personal message with a lame excuse that they ran out, just before I ordered and I have to wait a long time for it! Dubious business practices!

They have some bad business practices. They will allow you to order and take your money when they actually do not have any in stock! They will then put your order status as "Processing" until they source some stock. This will take weeks and some people have said here, months! I got sick of waiting and they have said they will refund within 3-7 days. I have even heard that refund does not happen as promised. More likely than not I will have to raise it Paypal after 7 days. BUYER BEWARE!

Edit: 18-10-2015
I don't know if this review helped or was just a coincidence but my money was refunded quickly (also said I would contact Paypal, if my money wasn't returned quickly). After reading some of the reviews here, I decided not to wait when livechat made the usual promised as some others have experienced; about high demand and I will have to wait another 11 days or so days before new stock arrives from the manufacturer. Didn't want to get into that loop as others have, in the hope that my goods will turn up eventually.

Still think it is hit and miss with this company. They will not say they are out of stock, so will take your money and THEN try to source your order, missing their own preset shipping deadline by weeks and even months, as some have reported. Question you have got to ask yourself; is the cheap item you are ordering worth the aggravation you may suffer!