kim j.

I was a member of Express Scripts as recently as 2017. Now in 2022 I tried to log back into my account as my physician sent my prescription there. I couldn't log in and when I clicked to get help, I also got no help. A phone number was listed. Before calling the number I tried to make a new account. After filling out all the information it just said again that I had to call. I first called over the weekend and the person who answered said my benefits office would have to call them! What? I work at a large university with thousands of other people -can you imagine if the benefits office had to call for each person? What a ridiculous policy. So I decided to call back during the week to see if I would get a different answer. I have now been on hold for more than 30 min. Why is it that every other company in the world can you help through the combination of a web form and email. But no not express scripts. I've now asked my physician to just go back to Walgreens - which in case you didn't know also now has 90 day scripts. The 90 day and the mailing of the medicine used to be the two things unique to express scripts that made it worth it. Since you can now get both at Walgreens. Don't even bother with Express Scripts. They just leave you on hold and never answer the phone.

Most functions are easy to figure out. The interface is relatively user-friendly. But the Eshop settings are less clear. You have categories, collections and web pages all within the Eshop. Help does not explain how to link these. For instance, how do you show only a particular category of products on a specific page within the Eshop? Not clear. They claim they will respond within 24 hrs - particularly for premium customers. I am on day 4 with no response to a request marked urgent. Clearly they don't care that much about their customers. That alone subtracts 2 stars.