Kim B.

This review is more about the companies IKEA chooses to partner with. The furniture delivery was supposed to be from 9 am to 1 pm. After 1:30, I tried calling the delivery company and was on hold for 1 hour and 5 minutes before I just hung up out of frustration. The drivers finally came at 3:00 pm making me late to pick up my children from school. Then they had to put the furniture in one room since they had to take a photo of the items together, even though the furniture was supposed to go into two rooms. AND, IKEA recommended using Task Rabbit for furniture assembly and they proved to be unreliable to say the least. I was excited to hear about the company since I wanted the furniture put together by experts and appointments seemed to be quick. I didn't realize at the time that the company is made up of independent individuals doing the work. I made an appointment for the next day and was really happy about the quick turn around. But, then the individual canceled the appointment at 9 pm the night before the appointment. I made another appointment for the next day (Friday) with a different individual through the website, and that individual sent me a message hours later changing it saying that he could only do it on Saturday. Two changes within two days made me not trust this company, so I canceled the appointment. What is the purpose of the appointment system if it is not reliable? Many of us work full time and have to take off work to make these types of appointments. I cannot imagine that I will use Task Rabbit in the future because of their reliably. I do not know about the quality of their work. Why does IKEA work with/recommend this company? I see that Task Rabbit has way more negative reviews than positive ones.

After moving to Texas, I needed some furniture for my new place. I bought two pieces of IKEA furniture and the IKEA associate told me about the assembly services offered by Task Rabbit. I was excited to hear that there was a company that could put the furniture so quickly and probably do a great job. I didn't realize at the time that the company is made up of independent individuals doing the work. I made an appointment for the next day and was really happy about the quick turn around. But, then the individual canceled the appointment at 9 pm the night before the appointment. I made another appointment for the next day with a different individual for a Friday, and that individual sent me a message hours later changing it saying that he could only do it on Saturday. Two changes within two days made me not trust this company, so I canceled the appointment. What is the purpose of the appointment system if it is not reliable? Many of us work full time and have to take off work to make these types of appointments. I cannot imagine that I will use Task Rabbit in the future because of their reliably. I don't know about the quality of their work.