Kevin S.

I have used Ctrip for several years now (okay, only 2016-2019). Finally fed up with how the internal system works with their app and site. This is mostly with international flights; all mainland Chinese flights are actually very good. The international flights are given with a very cheap choice as the first one. You click on it and fill out the information. Then towards the paying portion, it says oops, the choice is no longer available. Then it shows the same ticket for a more expensive price. Then do the same process. If quick enough then you might make it to the paying screen where it says you reserved the ticket, but then it will still pop up saying you have to go back and forces you go back to the ticket options. Then it either says the 5 tickets left option of the same ticket from before or just disappear, forcing you to choose the more expensive normal priced ones. Now while doing this on one device, I check it on another device and it will start with the lowest price option again with the same first low price. Suck a cookie scam. Regular users of the app will be affected the most. (Sorry I don't have a good enough picture. Got screen videos though)