They will sell you a used item without telling you it's used. Bought an American fender Acoustasonic Stratocaster sold as "blemished". When the zipper on the case broke, they said they can't fix it because it's used. The page never said anything about it being used. My receipt never said anything about it being used. This is the definition of bait and switch. Hope the ftc takes appropriate action. Also, when you chat through the website, they make you sign in, then fill in all your personal info, and once you start the chat, they ask for all your personal info again. Complete waste of time.