I bought a video intercom from spystore.co.za which came by courier. I opened the packaging to inspect it and everything looked in order. When I installed it I found that it didn't work. I contacted the supplier and was expecting the run around, but surprisingly the rep took my details down and said that they'd send a replacement and collect the damaged intercom. A day later and I was sorted. No hassle, no fuss. I'll definitely shop there again because they deliver what they promise.