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I'm very disappointed by the whole experience with this company. I placed my order in 28 Jan. They didn't inform me that they do not ship to my country until I emailed them after 2 weeks. Then they told me on 12 Feb that they will proceed to issue a refund. But I still haven't got my refund until now (27 Feb)! And I emailed them and also messaged them via fb several times to follow up, and no further response. I have no idea when can I receive my refund.
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Hello Mr. Wong,
Thank you for leaving your feedback here, our team takes every review into consideration. I am sincerely sorry for the mishap, However, I did initiate your refund on February 28th and it is pending currently. ONce your bank approves the refund it will be placed into your account promptly! Again, I sincerely apologize for the delay on this refund and I have already talked with our team to see where we went wrong on this! Have a great night!
-McKenzie